Online Ordering www.altacare.com
www.altacare.com is safe and secure! Credit card numbers and all transactions take place directly at the banks processing servers and they are not stored. "So your transaction takes place at the bank, not on www.altacare.com" Shopping at www.altacare.com as safe as going right to the bank. No more certificates to accept or technology to download. Just look at the lower right side of your browser bar when prompted for your credit card information and you will see the little padlock assuring you a secure transaction is taking place.
Alta Care employs a method of interaction with our visitors that does not compromise credit card information. www.altacare.com online system is 100% secure.

Important information !
Your bank by law has to limit your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges under the Fair Credit Billing Act. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

Alta Care encourage you to feel comfortable using your credit card to conduct commerce on our site. In some countries e.g Italy it is possible to order online on www.altacare.com and then pay on delivery. It is also possible to phone operators at no cost for further information when shopping online.
Allow an additional 7-10 business days for shipping of your merchandise. Please specify however if you need them urgently and ALTA CARE will try to deliver within 48 hours.

Committing Fraud

1. Card fraud is a federal crime and a felony punishable by heavy fines and jail time. Fraudulent behavior will be prosecuted aggressively to the fullest extent of the law.

2. The ID and address of your computer and your ISP provider have been determined, and recorded as a safeguard against fraudulent behavior and may be used by www.altacare.com and law enforcement officials to prosecute guilty parties.

3. All information must match card account records as provided by the card-issuing bank. Inputting intentionally false information is fraud and will not be tolerated and may subject you to prosecution.

4. Card numbers are transmitted directly to the banking network for authorization. www.altacare.com does not record the card number.

www.altacare.com considers fraud a direct and serious threat to our business profitability. We do not take any effort to defraud lightly and will prosecute whenever and wherever possible to the fullest extent of the law.

Return / Refund Policy
Every item Alta Care sells is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.

Please Read Thoroughly! All refunds, returns and cancellations are subject to the following guidelines.

If you find you are not satisfied with a product, please return it along with the reason for your return, and you will be issued store credit (All Merchandise must be returned and unopened Or there will be NO CREDIT !!!! no exceptions).

Returns and guarantee apply to initial purchase only, subsequent and successive or repeat purchases will deem the product as acceptable and satisfactory to the consumer. We will only accept un-opened products, there will be no refunds on opened containers. Example= (If you purchase 3 bottles and open one, you may only return the un-opened containers).

Lack of results due to excessive intake and or dosages accompanied by product return will be denied credit. (if you buy 3 bottles and return all of them empty in a 30 day period you will be denied a credit). Please send to the address below within 30 days for credit. 30 days after purchase date no returns will be accepted or credited. All credits applied to returned items and or cancellations are subject to a 25% handling charge. Shipping charges will also be deducted from all credits.

Example:
59.95 Euros 25% = 14.98Euros
44.97 Euros less shipping 4.00 Euros = 40.97 Euros Refund Total

Please send any returns to :

ALTA CARE LABORATOIRES
www.altacare.com
via Erminio Marcias n. 38
Fiumicino. Roma
Italy


 

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